Patient Rights and Responsibilities
You have the responsibility to:
- Ask questions about specific problems and request information when you do not understand your illness or treatment.
- Provide accurate and complete information about your health history to physicians and other caregivers, including present complaints, past illnesses, hospitalizations, medications and reporting perceived risks in your care.
- Provide the hospital with a copy of your written advance directive (if you have one). If you don’t have the document with you, we will ask you to indicate your wishes.
- Follow the treatment plan recommend by physicians and other caregivers. If you refuse treatment, you are responsible for your actions and the medical consequences.
- Follow all instructions related to infection prevention including proper hand washing and isolation precautions (if indicated).
- Consider the rights of other patients, visitors and hospital personnel. Ensure that your visitors are considerate in the control of noise, abstinence from smoking, and limiting the number of visitors.
- Respect hospital property and the property of other patients. The hospital is not responsible for any damage or loss of personal property. Patients or visitors who bring their own medical devices of any kind into the hospital are totally responsible for the use and maintenance of the equipment. Hospital personnel have no responsibility whatsoever for evaluation or maintenance of the equipment or for any non-emergency medical care related to the use of it.
- Follow the hospital’s policy regarding cell phone use. Cell phones may be used anywhere in the hospital except the Emergency department.
- Inform the staff if you have a cough. Cover your mouth and nose with tissue when you sneeze or cough. After sneezing or coughing, clean your hands with soap and water or alcohol hand gel. To protect others from your germs, you may be asked to wear a mask if you are coughing or sneezing.
- Follow all hospital policies affecting patient care and conduct.
- Meet your financial commitments.
- Provide necessary information to ensure processing of hospital bills and make payment arrangements when necessary.
- Follow your insurance coverage requirements for pre-certification of hospital services.
You have the right to:
- Considerate and respectful continuity of care.
- Have a family member or representative of your choice or your own physician be notified promptly of your admission to the hospital.
- Appropriate equipment, furniture, therapeutic environment that is safe for the patient’s age and development
- Impartial access to medically indicated treatment regardless of race, creed, sex, national origin or sources of payment for care.
- Have an advance directive (such as a living will or durable power of attorney for health care) concerning treatment or designating a surrogate decision maker with the expectation that the hospital will honor that directive to the extent permitted by law.
- Know by name the physician responsible for the coordination of your care and the identities of others involved in providing your care.
- Obtain information from physicians and other direct caregivers in understanding terms concerning diagnosis, treatment, prognosis and plans for discharge and follow-up care.
- Participate in decisions regarding your plan of care and current health statues, except in emergency situations where lifesaving measures are required. In giving your consent before the start of any procedure or treatment, you are entitled to know the potential benefits and any related risks and the likelihood of success. The same information is provided regarding any significant treatment alternatives.
- Participate in the development and implementation of your care. Refuse treatment to the extent permitted by law and be informed of the medical consequences of such action.
- Appropriate assessment and management of pain.
- Review your medical records within a reasonable time frame and have information explained or interpreted as necessary, except as restricted by law.
- Consideration of security and patient privacy in case discussion, consultation, examination and treatment, as well as freedom from abuse and/or harassment in any setting. You may request a transfer to another room if another patient or visitor(s) in your room is unreasonably disturbing to you.
- Expect that all communications, records and other information pertaining to your care be treated as confidential by the hospital, except in cases such as suspected abuse or public health hazards, which are required by law to be reported.
- Consent to be photographed, only as appropriate, to protect your confidentiality. No patient record may be photographed in any manner unless for purposes of patient care or insurance claims.
- Expect the hospital to respond to your requests for services, within its capacity, and to provide evaluation, service or referral by the urgency of patient care needs.
- Obtain information about any relationship between the hospital and other health care and educational institutions, which may influence your care.
- Consent or refuse to participate in any treatment that is considered experimental in nature, and to have those studies fully explained prior to consent.
- Participate in decisions regarding ethical issues surrounding your care including issues of conflicts resolution, withholding resuscitation, foregoing or withdrawal of life sustaining treatment and participation in investigational studies or clinical trials.
- Expect the hospital will support your rights to personal dignity. Have spiritual, psychosocial, cultural beliefs and personal values and preferences that do not harm others or interfere with medical treatment respected. This includes the right to pastoral/other spiritual services.
- Know if your request for services cannot be reasonably provided by the hospital. If you request to be transferred to another facility, you have the right to know about the need for and alternatives to such a transfer. Every attempt to honor your request will be made if your medical condition allows and the other facility agrees to receive and treat you.
- Obtain information about hospital policies that relate to your care. Express a concern or complaint regarding patient safety to the attending physician or nurse assigned to you, or have the operator page the nursing supervisor. The right to a timely response to your concern or complaint, and a resolution when possible. Expression of concern or complaint will not compromise patient care or future access to care. If your concerns are not resolved through the hospital, you may contact the Joint Commission’s Office of Quality Monitoring by calling 1-800/994-6610. Patients or family members may also contact the Illinois Department of Public Health (IDPH) directly at 1-800/252-4343.
- Access to protective services, if necessary.
- Freedom from restraints of any form used in the provision of acute medical and surgical care and/or management of behavior unless clinically required.
- Receive and examine an explanation of your hospital bill, regardless of the source of payment.
- Be cared for by hospital personnel who have been educated about patient rights and their role in supporting these rights.
- Expect that all hospital personnel will clean their hands before any direct patient contact.