Patient FAQ

Below you'll find detailed answers to your most commonly asked questions.


What do I need to bring when I register as a patient?

When you check in to Gottlieb Memorial Hospital, please bring your insurance card, a photo ID and your doctor's orders. It is also very important that you bring information about an emergency contact person including their name, address and telephone number(s). If you don't want to wait on the day of your scheduled test or surgery, you can come in a few days ahead to preregister.

If you have a living will or a durable power of attorney, you should share it with your family and bring a copy with you. These documents can help to ensure that your wishes regarding the use of certain treatments will be followed even if you are unable to communicate or make decisions due to illness, disease or accident. For more information about these types of advance directives, talk with your attorney or call the Social Work Services and Care Management department at 708-538-4730.

Also bring with you to the hospital a list of medications you are currently taking.

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What should I NOT bring when I come for surgery or to be admitted as a patient?

Do not bring any medications (unless instructed by your doctor), jewelry, credit cards, purse or wallet, personal televisions, electric radios or hair dryers. If you should happen to bring any valuables with you, Gottlieb has a secure place where they can be stored during your stay.

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Are pastoral services available?

Knowing that care of the human spirit is important in the healing process, our chaplains offer spiritual and emotional support and are available to all the patients, families and staff from different faith traditions. In addition to offering pastoral care, the chaplains perform religious services and can arrange in-hospital visits by area religious clergy for hospital patients. There is also an All-faiths chapel for prayers and meditation. The chapel is located on the first floor of the hospital by the main lobby and is always open. To reach a chaplain, feel free to dial extension 8-4998 from any hospital phone or call at 708-538-4998 and leave a message. 

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Can someone assist with after-care planning?

Our Social Work Services and Care Management department will help patients and families with concerns or questions about hospitalization and the immediate or long-term changes it may present. They can answer your questions about community resources, advocacy services, home health care, hospice care, homemakers, nursing homes, and rehabilitation facilities.

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What if I do not have insurance or was involved in an auto accident?

If you do not have health insurance, please call our customer service representative at 708-538-4902. You may be required to make a deposit and arrange a payment plan. The hospital honors Visa, MasterCard and Discover.

If you were involved in an auto accident, you will be billed as a self-pay patient. You and the other party involved in the accident will need to forward bills you receive to your auto insurance company to handle. If you have any questions concerning the matter of auto accidents, call a customer service representative at 708-538-4902.

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Why might my surgery appointment time change?

Our surgery department must accommodate emergencies and inpatients as well as those patients scheduled in advance. As a result, the next day's surgery schedule is not finalized until the afternoon prior to your scheduled procedure.

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Will I be charged for telephone calls made from my room?

You will not be charged for phone calls made from your telephone to our free-call area which may include: Bellwood, Elmhurst, Elmwood Park, Franklin Park, Harwood Heights, Maywood, Melrose Park, Norridge, Northlake, Oak Park, River Forest, River Grove, Schiller Park, Stone Park and several nearby Chicago neighborhoods.

To make a call outside the local area, please call the hospital operator.

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